Would you like to know more about our customized ultra-fine fiber cleaning fabric solutions?
Please feel free to contact us at any time.
Q: Can you support OEM/ODM customization?
A: Yes. Yakang supports OEM and ODM customization. We can adjust size, color, GSM, texture, edge sewing, logo, labels and packaging according to your sales channel and application scenario.
Before bulk production, we recommend confirming samples or sample standards, including hand feel, absorbency, lint control, color, packaging and carton marks. Bulk production can then follow the confirmed specification.
Q: What information is needed for an accurate quotation?
A: For an accurate quotation, please provide the application, size, GSM, color, quantity, fabric or weaving style, edge sewing, logo method, packaging, expected lead time and destination if available.
If the specification is not fixed yet, you can first share the sales channel and application, such as household cleaning, hotel cleaning, auto detailing or industrial wiping. We will recommend suitable options based on our current product categories.
Q: How are prices and payment terms confirmed?
A: Pricing is calculated based on material, GSM, size, quantity, customization process, packaging and shipping terms. Sample orders, trial orders and bulk orders may have different unit prices. The final price is subject to the confirmed quotation or contract.
Payment methods can be discussed according to order value and cooperation model. Payment schedule, currency, receiving account and shipment conditions will be clearly stated in the proforma invoice or contract for smooth execution.
Q: How are freight cost and export documents handled?
A: Freight cost is calculated according to carton size, gross weight, destination port or address, shipping method and trade terms. Customers may also use their own forwarder, and we will provide packing information and shipment coordination.
If export documents, packing lists, invoices, shipping marks or other customs clearance documents are required, please confirm the details before ordering so that packaging and documents remain consistent.
Q: What should I do if quality or quantity issues are found after receiving goods?
A: If quality, quantity, packaging or transportation-related issues are found after delivery, please provide the order number, product photos or videos, carton photos, quantity difference details and arrival date as soon as possible so we can check quickly.
If the issue is confirmed to be caused by production or packing, we will discuss a practical solution such as replacement, rework, discount or compensation in a future order. We value long-term cooperation and resolve problems through clear records and practical communication.
